At Riwaaz Store, we take pride in the quality and craftsmanship of our jewellery. Each piece is carefully inspected before it reaches you. However, we understand that sometimes you may need to return or exchange an item. This policy outlines our process for returns, exchanges, and refunds.
If you would like to exchange your item for another design or size, we will be happy to assist. Exchanges are subject to stock availability. Any price difference between the exchanged items will either be refunded or charged accordingly.
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original method of payment.
Shipping and handling charges are non-refundable.
In case of damaged, defective, or incorrect items, we will cover the cost of return shipping.
To request a return or exchange, please contact our customer support team at [Our Store Email/Contact Number]. We will provide you with the return shipping details. Please ensure that the item is securely packaged to avoid damage in transit.
We recommend using a trackable shipping service when sending your item back.
We cannot be held responsible for items lost or damaged during return transit.
This policy applies only to purchases made directly through our store or website.
At Riwaaz Store, customer satisfaction is our priority. If you have any concerns, please reach out and we will be glad to assist you.
